As consumers, we experience products or services that do not live up to expectations. Our course of action is to file a complaint against the company. Issues will be resolved when the right customer complaint is made.
1. Make a written record of events that happened in the process of correcting the issue. The written records are helpful to organize thoughts so you can recall what really took place. If the situation worsens to the point of ending up in a court litigation, your written record is an important resource to back up your complaint.
2. Facts are more reliable than opinions. Stick with the facts and make your case stronger. Precise information creates an impression that you are serious about wanting to get your money’s worth.
3. Seek help from the appropriate persons. The complaint should be lodged with the person who has the capacity to correct the problem. You may ask the assistance of a problem solver who can help you get a quick resolution.